Peace of Mind

2-Year Premium Warranty

Every product at Fine Electronics comes with our comprehensive 2-year warranty, ensuring your investment is protected with expert support and genuine service.

24 Months Coverage

Full 2-year warranty from date of purchase covering manufacturing defects and hardware failures.

Certified Service

Repairs and replacements handled by authorized technicians using genuine parts.

Free Pickup & Delivery

We arrange free pickup for warranty claims and deliver repaired products back to you.

What's Covered

  • Manufacturing Defects: Any defect arising from faulty materials or workmanship.
  • Battery Failures: Premature battery degradation or charging issues within warranty period.
  • Hardware Malfunctions: Motherboard, display, processor, and internal component failures under normal use.
  • Connectivity Issues: Bluetooth, Wi-Fi, or port malfunctions not caused by physical damage.
  • Technical Support: Free lifetime troubleshooting and setup assistance via our support team.

What's NOT Covered

  • Physical Damage: Drops, cracks, dents, or any external damage caused by mishandling.
  • Liquid / Water Damage: Any exposure to moisture, spills, or submersion.
  • Unauthorized Repairs: Tampering, modifications, or repairs by third-party services void warranty.
  • Power Surges: Damage from improper voltage, faulty chargers, or electrical fluctuations.
  • Accessories: Chargers, cables, earphones, and carrying cases (covered by 30-day replacement).
  • Normal Wear & Tear: Cosmetic scratches, paint fading, or battery capacity loss over time (below 70% capacity is covered).

How to Claim Your Warranty

Simple, fast, and hassle-free process

1

Contact Support

Call +92 332 3403516 or email warranty@fineelectronics.pk with your invoice.

2

Describe Issue

Share photos/videos of the problem. Our team validates warranty eligibility.

3

Free Pickup

We arrange courier pickup at no cost. Pack the product safely.

4

Repair / Replace

Within 5-7 business days, your device is repaired or replaced and delivered back.

Warranty Terms & Conditions

Important details about your coverage

What documents are required for a warranty claim?

You must provide the original invoice/receipt showing date of purchase, product name, and serial number. For online orders, the order confirmation email is sufficient. Without valid proof of purchase, warranty service may be denied or charged.

Will I get a replacement or repair?

At our discretion, we will either repair the defective product using genuine parts or replace it with an equivalent model. If the exact model is discontinued, a comparable or upgraded model will be provided. Replacement devices carry the remainder of the original warranty period.

Is the warranty valid internationally?

The warranty is valid only within Pakistan. For international customers, please contact us before shipping any product back. We may offer partial support or arrange service through local partners depending on the brand.

How long does the repair process take?

Typical turnaround time is 5-7 business days from the day we receive your product. Complex repairs might take up to 14 business days. You will receive status updates via WhatsApp or SMS throughout the process.

Can the warranty be transferred to a new owner?

Yes, the warranty is tied to the product, not the original purchaser. If you sell or gift the device, the remaining warranty period remains valid as long as the new owner provides the original proof of purchase.

Upgrade to Premium Care+

Add an extra year of coverage + accidental damage protection for complete peace of mind.

Enquire Now WhatsApp for Pricing

*Premium Care+ includes 1 additional year and 1 claim for accidental damage (drops, spills).

Need immediate assistance?

Our warranty team is available 24/7

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